The Acute Care Continuum is the integration of urgent, emergent, inpatient and post-discharge care of patients with acute medical conditions.
Four years into healthcare reform, change fatigue is pretty common among healthcare providers. We're overwhelmed with metrics and mandates. We're held responsible for patient outcomes we sometimes feel helpless to control.
On top of it all, we're expected to provide excellent customer service. The patient experience piece often draws resistance from change-weary providers. After all, they're providing excellent clinical care. Isn't that enough?
As a practicing emergency physician, I definitely have empathy for this viewpoint. But recently, a colleague told me a story that really drives home the link between patient experience and outcomes.
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Great article Diana. Thank you for the opportunities to work with you on
Really appreciate this presentation, as a clinician and as a dad with
Wow! I am so sorry I missed this presentation when you first gave it. What
Thanks for the reminder to be patient - I know as providers we often feel the
Thanks, Stacie. Great article and great reminder regarding consistency of