Perspectives on the Acute Care Continuum

The Acute Care Continuum is the integration of urgent, emergent, inpatient and post-discharge care of patients with acute medical conditions.

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When tragedy strikes a community, things can get personal fast for emergency workers. Here's one ED physician's story of responding to the Umqua Community College shooting — and his advice on moving through grief and trauma to rekindle the joy of practicing medicine. Read More...
1/11/2017 12:34:56 PM | 20 comments

In complex organizations like hospitals and health systems, a culture of accountability is essential for success. Here's why accountability matters, what it looks like, and what healthcare leaders can do to nurture it within their teams. Read More...
1/9/2017 11:33:04 AM | 3 comments

Satisfying ED patients has become a do or die mission for hospitals. And in the digital age, a little goodwill can spread at the speed of light. In today's post, one satisfied patient talks about the experiences that prompted her to write a positive Facebook post that ultimately went viral. Read More...
1/4/2017 5:55:49 PM | 4 comments

Four years into healthcare reform, change fatigue is pretty common among healthcare providers. We're overwhelmed with metrics and mandates. We're held responsible for patient outcomes we sometimes feel helpless to control.

On top of it all, we're expected to provide excellent customer service. The patient experience piece often draws resistance from change-weary providers. After all, they're providing excellent clinical care. Isn't that enough?

As a practicing emergency physician, I definitely have empathy for this viewpoint. But recently, a colleague told me a story that really drives home the link between patient experience and outcomes.

1/2/2017 6:30:59 PM | 5 comments

boy at concussion clinicWhen a child sustains a concussion, rural families often travel long distances for specialized care. But with the help of a CEP innovation grant, an emergency medicine PA and NP are creating a comprehensive concussion clinic close to home. Read More...
12/28/2016 2:46:34 PM | 0 comments
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