Perspectives on the Acute Care Continuum

The Acute Care Continuum is the integration of urgent, emergent, inpatient and post-discharge care of patients with acute medical conditions.

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How do patients and families experience our ED? And how do we meet their expectations in this inherently chaotic and unpredictable environment? In today's post, leaders at Redlands Community Hospital share their patient satisfaction journey. Read More...
12/13/2017 4:44:03 PM | 1 comments

For acute care providers, saving lives is all in a day’s work. You do your best. You hand the patient off or discharge them. You rarely hear the outcome.
But once in a while, you do. Emergency physician Kendrick Johnson, MD, was surprised when a former patient, Dennis Ow, reached out to him almost a year later. Today on Perspectives, both share the heartwarming story of their reunion — and the lessons they learned about gratitude. Read More...
11/20/2017 2:52:48 PM | 12 comments

patient centered careThe journey to wellness can be a long and complicated one, from emergencies to hospitalizations to post-acute care. That’s why CEP America’s physician-led culture puts the patient at the center of every decision we make. Read More...
11/15/2017 11:45:43 AM | 0 comments

In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion. Read More...
8/16/2017 2:39:48 PM | 1 comments

Sutter Delta Medical Center Emergency Room TeamWhen competition for top talent is tight, workplace culture can make or break your hospital. Here's how the team at Sutter Delta Medical Center's Emergency Department approached culture change to create a positive environment for providers and patients. Read More...
8/1/2017 1:03:17 PM | 2 comments
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