Perspectives on the Acute Care Continuum

The Acute Care Continuum is the integration of urgent, emergent, inpatient and post-discharge care of patients with acute medical conditions.

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Interview with a palliative care physicianThe practice of palliative care requires providers to look at health and healing in a new light. In today's post, Perspectives catches up with Palliative Care Coordinator Satya Chelamkuri, MD, to learn more about this fascinating area of medicine. Read More...
4/3/2017 2:03:57 PM | 7 comments

Urgent care clinics face a unique set of challenges when it comes to fostering loyalty and patient satisfaction. Here's how one clinic is using technology to gain valuable feedback and improve service recovery.
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3/20/2017 1:28:15 PM | 2 comments

In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion. Read More...
2/27/2017 2:56:37 PM | 0 comments

For acute care providers, saving lives is all in a day’s work. You do your best. You hand the patient off or discharge them. You rarely hear the outcome.
 
But once in a while, you do. Emergency physician Kendrick Johnson, MD, was surprised when a former patient, Dennis Ow, reached out to him almost a year later. Today on Perspectives, both share the heartwarming story of their reunion — and the lessons they learned about gratitude. Read More...
2/13/2017 11:55:39 AM | 11 comments

Satisfying ED patients has become a do or die mission for hospitals. And in the digital age, a little goodwill can spread at the speed of light. In today's post, one satisfied patient talks about the experiences that prompted her to write a positive Facebook post that ultimately went viral. Read More...
1/4/2017 5:55:49 PM | 4 comments
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