Perspectives on the Acute Care Continuum

The Acute Care Continuum is the integration of urgent, emergent, inpatient and post-discharge care of patients with acute medical conditions.

Here’s an Easy Way to Make Patients Literally Fall in Love With Your Hospital [SlideShare]

2/27/2017 2:56:37 PM | 0 comments

In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys.

But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.

Sound like a lot of time and trouble? Well, it’s as easy as taking 30 minutes a week to knock on doors and have honest conversations. Here’s the story of how one doctor and one nurse set out to connect with patients — and inadvertently started a movement. 


Want to read more about improving the patient experience? Check out some of our blog posts by hospital clinical leaders around the country.

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