Multi-specialty clinical staffing expert CEP America
is expanding its partnership with Swedish Edmonds, located north of Seattle, to offer an innovative program that integrates a new Short Stay unit, Urgent Care facility and the Emergency Department (ED). This integrated model will leverage the close collaboration between CEP America’s physicians and the Swedish medical team to effectively reduce length of stay (LOS) for patients, optimize bed allocation and ensure faster admission of patients to help ease ED overcrowding.
The new program integrates the existing ED program, already staffed by CEP clinical staff, and adds the 10-bed Short Stay unit created specifically for patients who require brief stays for extended observation, but who will not need admittance. This blended model will enable a rapid diagnosis so that patients receive appropriate targeted care, and can be discharged as soon as their clinical conditions are resolved.
“We have developed a strong relationship with the providers and leadership of CEP, and our concept for the Short Stay unit is a result of creative collaboration between our two organizations that share a common goal of providing extraordinary care for our community,” said Jennifer Graves, chief executive, Swedish Edmonds. “Together, we are also developing meaningful strategies to alleviate bottlenecks in the emergency care chain, and creating options that allow for same day access that is cost effective for our patients while ensuring they receive timely, appropriate and effective care.”
The new Urgent Care includes a state-of-the-art digital x-ray and a design feature that places workstations with line-of-sight to exam rooms so that providers can easily check on patients. There is also a “quickcare” consult room for those injuries or illnesses that do not require an exam table. To further increase efficiency for patients, workflow processes have been established so that patients are greeted by a provider, placed in the appropriate room and promptly triaged.
“Urgent Care is an important service providing convenient, quality care for those patients with acute illnesses and injuries,” said Sherry Barber, director of operations, Primary Care, Swedish Medical Group. “With this Urgent Care Clinic, we will reduce wait times for patients as well as ED overcrowding.”
The program is also designed to reduce LOS to less than 24 hours for low-acuity patients; about half of the 48-hour maximum observation services time allowed by Medicare to determine whether the patient should be discharged or admitted. With Medicare now closely monitoring time to admit, programs such as this are becoming increasingly important for reimbursement, as well as for patient satisfaction measures.
Working together, CEP America hospitalists (who will serve as the observational gatekeeper) and Swedish Edmonds physicians will utilize best practice and outcomes-based criteria to decrease unnecessary hospital admissions, while most importantly ensuring patient care is efficiently given at the right level and the right time.
“This is a tremendous opportunity for CEP to support the Swedish medical staff and to provide next level care for the Swedish community,” said Denise Brown, MD, vice president of Practice Development at CEP America. “We are a solution provider focused on bringing creative, customized, team-based solutions to provide high quality patient care. We look forward to expanding our partnership with Swedish and to bringing better and more efficient care to the community.”
Swedish Edmonds is part of Providence St. Joseph Health, a not-for-profit Catholic health care system, with 50 hospitals, 829 physician clinics, senior services, supportive housing, and many other health and educational services. The health system and its partners employ more than 100,000 caregivers (employees) serving communities across seven states – Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
About Swedish Medical Center
Founded in 1910, Swedish is the largest non-profit health provider in the Greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group, a network of more than 100 primary-care and specialty clinics located throughout the Greater Puget Sound area. In addition to general medical and surgical care including robotic-assisted surgery, Swedish is known as a regional referral center, providing specialized treatment in areas such as cardiovascular care, cancer care, neuroscience, orthopedics, high-risk obstetrics, pediatric specialties, organ transplantation and clinical research. In 2015, Swedish provided more than $175 million in community benefit in Western Washington. For more information, visit www.swedish.org
, or www.twitter.com/swedish