CEP America hosted a free webinar, "Motivate Your Team and Wow Your Patients" on Wednesday, March 25.
The patient is at the center of the care we provide in the Emergency Department and across all healthcare settings.
But the shift from fee-for-service to pay-for-performance has made the patient experience all the more important. With patient satisfaction scores now affecting a hospital’s reimbursement rate, administrators are looking to their team leaders to develop and implement plans to improve the patient experience.
In this webinar, we discussed the importance of addressing the patient experience in the Emergency Department while also highlighting best practices that elicit participation and collaboration from your nursing team.
Speakers included Tiffany Hackett, MD, MBA
, CEP America's Director of Quality & Performance, and Bonnie Carl, RN, MBA, a Senior Practice Management Consultant with CEP America.
Did you miss it? Fill out the form below to access the recording.