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From our Check Six Training Program to our Practice Management Consultants and Speaker’s Bureau, CEP America continually strives to deliver added value to our hospital partners by providing innovative programs and resources. |
PRACTICE MANAGEMENT CONSULTANTS
CEP America is committed to fostering an atmosphere of mutual respect and teamwork among all emergency department (ED) team members. Creating a strong team environment in our EDs improves job satisfaction for all team members, enhances patient care, and improves the operations and efficiency of the department.
To this end, CEP America sites can draw upon the expertise of our Practice Management Consultants (PMCs), who are experienced ED and hospital managers and educators. In this role, PMCs support CEP Medical and Regional Directors in strengthening staff relationships at our sites and in implementing performance improvement programs.
PMCs are full-time employees of CEP’s wholly owned practice support company, MedAmerica. A wealth of expertise is available through these consultants. PMCs provide operational and risk assessments, team building, and consultation services at client sites as a value-added service. They are also available for speaking engagements. For more information, please contact us at info@cep.com
Our Practice Management Consultants include:
Bonnie Carl, RN, MBA, Senior Practice Management Consultant
Bonnie has a well-established career in the medical field and more than 32 years of experience that includes senior hospital management positions as well as hospital and outpatient consulting. She has combined nursing and management expertise in process and quality improvement, customer service, capacity management, reengineering workflow, staff development, regulatory compliance, construction management, equipment and interiors planning, and new product line development and implementation.
Nancy Carlson, BSN, MBA, RN, Senior Practice Management Consultant
Nancy has more than 30 years of experience in nursing, nursing management, quality, and patient safety. Nancy’s most recent work focuses on capacity management/patient flow, risk reduction, quality outcomes, and improving systems to ensure safe patient care. She is considered an expert and has spoken nationally on the topic of quality and patient safety. A founding member of the California Nursing Outcomes Coalition (CalNOC), the largest ongoing statewide nurse staffing and nursing quality measurement database project in the nation, she serves on its Governance and Advisory Board. Nancy is also a past president of the Association of California Nurse Leaders.
Christina Palombo, RN, CPHQ, Senior Practice Management Consultant
Christina has more than 30 years of experience in nursing, nurse management, emergency department management, and patient safety risk management. She has a proven record of introducing innovative patient-oriented assessment and treatment systems; documenting and tracking quality outcomes; building cross-trained, cohesive teams; and improving patient and family satisfaction. She has also served as a speaker and industry expert on streamlining emergency processes for presentations to executives and clinical management staff for premier medical centers and community hospitals.
John Ruffner, MSW, MPH, Senior Practice Management Consultant
John has a career in healthcare that spans more than 25 years, including senior management positions in both hospitals and physician practices/groups. His experience includes opening and remodeling hospital emergency departments in large urban and small rural institutions. John also brings considerable experience in Hospitalist and corrections medical services, and has a strong hospital financial and operations background.
Matt Sartain, MBA, Director of Practice Management
Matt has more than 18 years of experience in healthcare consulting. As a Senior Practice Management Consultant, he has developed and implemented several programs that have greatly improved the financial and operational performance of our client emergency departments and urgent care centers. Matt's strong background in regulation, quality, risk management, and operations provides depth to the comprehensive expertise of the MedAmerica consulting team.