The CEP America Difference is the reputation we create for your hospital in the community and the new market share you gain as a result. It is the cost savings we realize through enhanced patient flow and it is the decreased length of stay we achieve for patients in your hospital. The CEP America Difference is your higher nurse retention rate and the advocate for new initiatives you gain among the medical staff.

CEP America has identified 4 pillars of an outstanding emergency department. These keys to success -- leadership, collaboration, quality, and performance -- are what sets CEP America sites apart from the rest; and the results have been achieved and sustained over and over again.


Leadership

We know that a strong, dedicated team is an essential ingredient in any high performing emergency department, urgent care center, or hospitalist service. That's why we invest in developing strong local leaders through mentorship, education, and coaching. In doing so, we are able to effect meaningful change and create a positive environment in the emergency department and the wider hospital.

Collaboration

As your physician partners - be it in the ED, the urgent care center, or on the hospitalist service - we work toward your goals. We understand the increasing constraints and financial challenges that hospitals are facing. Partnering with our hospitals, we have demonstrated our ability to improve bottom-line performance of the emergency department while delivering outstanding outcomes and service to your patients.

Quality

We track over 900 pieces of information for each department we staff, so we have the data to demonstrate that our providers deliver superior emergency care. The awards our client hospitals have received from Press Ganey, HealthGrades, and VHA are all we need to back it up.

Performance

Our results are not a fluke, or the product of lucky circumstances. We partner with hospitals of all sizes, shapes, and flavors. Our average time to provider across the 3.5 million patients we see every year is 36 minutes. In ten of our most recent contracts, left without being seen (LWBS) rates dropped by 52 percent within a year of our start date, and patient satisfaction jumped by 35 percentile points.